Matthew Lewis claims Air Canada ‘tore up’ his first class ticket and ‘bumped’ him to economy
Matthew Lewis has slammed Air Canada as he claimed that they ‘tore up’ his first class ticket and bumped him into economy because of a ‘full flight’.
The actor, 33, who played Neville Longbottom in the Harry Potter franchise, took to Twitter on Friday to criticise the airline as he flew from Orlando to Toronto.
He deemed Air Canada to be the ‘worst airline in North America’ as he claimed that the airline ‘tore up’ his first class ticket when he reached the gate.
Criticism: Matthew Lewis has slammed Air Canada as he claimed that they ‘tore up’ his first class ticket and bumped him into economy because of a ‘full flight’
Matthew alleged he was issued an economy ticket and did not get an apology or the chance to rebook his flight and claimed he was told he had to call the airline for a refund.
‘Confirmed. @AirCanada is the worst airline in North America. And that’s saying something,’ he tweeted.
‘No email. No offer to rebook. Literally tore my first class ticket up in front of me at the gate, gave me economy ticket and walked away.
‘Not a single word. I had to call her back to ask umm why? Lol. Privileged problems, sure. But still wild.’
Slammed: He deemed Air Canada to be the ‘worst airline in North America’ as he claimed that the airline ‘tore up’ his first class ticket when he reached the gate
In a series of replies, Matthew criticised airlines’ policy of overbooking flights, which means to sell more tickets than available seats on a plane in anticipation of ‘no-shows’.
Speaking of overbooking flights, he wrote: ‘I’ve been bumped before. I think it’s a ludicrous policy that we’ve inexplicably normalised but it is what it is.
‘That said, that’s not my issue.. I wasn’t told til boarding, no apology, no ask if like to rebook, and if want a refund I have to call them.’
He added: ‘How we as a society allowed overbooking flights to become a normal thing we all accept is INSANE. Amongst so many insane things.’
Fuming: The actor, 33, who played Neville Longbottom in the Harry Potter franchise, took to Twitter on Friday to criticise the airline as he flew from Orlando to Toronto
Air Canada responded to Matthew’s string of tweets, asking him to message them to try and resolve the issue.
The airline said: ‘Hi Matthew, we regret hearing this. Please send us a DM with further details of the issue, we’ll see if we can help from here.’
Matthew later told CTV News Toronto that he was yet to speak to an Air Canada representative as he criticised the airline’s customer service.
‘Air Canada customer service is s***e,’ he said. ‘We as a society should not be okay with normalizing the profiteering of overbooking and kicking people off flights.’
Anger: Matthew alleged he was issued an economy ticket and did not get an apology or the chance to rebook his flight and claimed he was told he had to call the airline for a refund
Air Canada told the publication that the matter was under review and that it could not comment any further.
Matthew had been travelling on the flight to Toronto for a Fan Expo, where he was offering signed autographs or photographs.
The star appeared to enjoy his trip to Canada, as he later tweeted: ‘Well Toronto, you were all superb. A long overdue visit and you didn’t disappoint. Truly amazing people. Some city.’
MailOnline has contacted Air Canada for comment.
Actor: Matthew (pictured as Neville Longbottom in Harry Potter) had been travelling to Toronto for a Fan Expo, where he was offering signed autographs or photographs
