Barclays has resumed online services after experiencing a two-hour interruption.
- The issues began around 12:07 BST and impacted users throughout the United Kingdom.
- Out of the individuals who reported difficulties, 67% stated that the problem lied within mobile banking.
Barclays, one of the most widely used banking apps in the UK, experienced an outage this afternoon.
According to Down Detector, the problems started at around 12:07 BST, and affected users across the UK.
Over 2,700 problems were recorded on the website.
Out of the individuals who reported difficulties, 67 percent stated that the problem lied in mobile banking, whereas 31 percent mentioned facing issues with online banking.
Meanwhile, two per cent said the problem was with their account balances.
Barclays, one of the most widely used banking apps in the UK, experienced an outage this afternoon.
According to Down Detector, the problems started at around 12:07 BST, and affected users across the UK. More than 2,700 issues were logged on the website
Barclays sent a tweet to verify the occurrence of the outage.
I apologize for any inconvenience caused if you are currently experiencing difficulties accessing our app or Online Banking. Rest assured, we are actively working on resolving this issue and will provide updates as soon as they become available.
‘For now, you can continue to utilize our automated telephone service without any changes.’
To receive updates on our services and request a notification when we resume operations, simply search for “Barclays service status” on the internet.
Thank you for your patience.
The bank has officially stated that the problem has been resolved.
“We appreciate your patience as we resolved some technical difficulties,” the tweet stated.
You can now access your app or Online Banking as usual. We apologize for the extended time it took to resolve the problem. Your patience is greatly appreciated.
Barclays has posted a tweet to acknowledge the service disruption. The message states: “Apologies for the inconvenience if you are currently experiencing difficulties accessing our app or Online Banking. Our team is actively resolving the issue and we will provide further updates here at the earliest opportunity.”
A number of users expressed their frustration on X (formerly known as Twitter) as they discussed the service disruption that occurred this afternoon.
A number of users expressed their frustration on X (formerly Twitter) to discuss the service disruption.
One user expressed frustration, stating that they have been unable to access their account for over 4 hours. They urgently need to transfer funds from their savings in order to go shopping.
Someone else commented, expressing frustration about their inability to afford lunch and urging for a resolution to the issue, deeming it completely absurd.
One person expressed frustration, stating that they had to leave their scanned and packed groceries at the supermarket because they were unable to use their app. They found it embarrassing and felt that the broken links provided as consolation on the Service Status site were not helpful. They also mentioned their dissatisfaction with the lack of information regarding when the issue would be resolved, deeming it unacceptable.
