Cafe retaliates towards harsh one-star evaluation following buyer being billed ‘£9 for extra toast’.

A restaurant supplied a response to a buyer who expressed dissatisfaction with being billed £9 for extra items of toast.

The lady was consuming at The Shambles cafe in Lytham St Annes, Lancashire, when she left a one-star evaluation on Google and Tripadvisor. She criticised the costs and customer support within the restaurant, studies Lancashire Live.

In the evaluation, the client mentioned the “nice little place” had been ruined by the go to, giving the institution one out of 5 stars. She scored it three stars for the meals, three for service and three for the environment.

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She claimed she was charged £9 for 4 “tiny thin slithers of rock hard bread” which got here with their soups as she described the disagreeable interplay with the proprietor as “just rude”.

The evaluation ended with: “He told me he doesn’t care and for me to put a bad review on here, so here it is.”

But the homeowners of The Shambles responded to the client’s complaints, stating she appeared “very happy” within the cafe and had been given a menu explaining the additional cost for toasted sourdough bread.

They additionally talked about a cellphone name the place the client pleaded for a refund, saying: “You didn’t ask for it, you demanded it. You also threatened us that if you don’t get the refund then you will give us bad review.”

The full evaluation learn: “What a disgrace about this little restaurant, a pleasant little place completely spoiled by horrible customer support and overestimated.

“We ordered two soups and requested for an additional roll with every, we clearly anticipated to pay for the additional rolls, have been upset that the soups got here with two very small skinny toasted slices of sourdough not smooth rolls however hey ho.

“What we didn’t expect was to be charged £9 for the extra bread. £9 for four tiny thin slithers of rock hard bread. I spoke to the owner who was just so rude asking why I expect food for free, he wouldn’t listen when I tried to explain I expected to pay for it but that the price was extortion! He told me he doesn’t care and for me to put a bad review on here, so here it is.”

The full response from The Shambles cafe learn: “You appeared very joyful yesterday once I served you and checked on you twice! You had menu in your hand that claims the soup is served with toasted sourdough bread. It additionally reveals that we cost for additional bread (in our breakfast part).

“Therefore if you are not happy with the prices then please don’t come in. In regards to this morning phone call – you demanded refund. You didn’t ask for it, you demanded it. You also threatened us that if you don’t get the refund then you will give us bad review. Hope you have a wonderful day and you feel better now! Kind Regards.”

The Shambles in Lytham St Annes has a 3.5 out of 5 score on Tripadvisor from 39 opinions.

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