Eurostar passengers plunged into ‘darkness’ with ‘no meals and overflowing loos’

On Nov 30, 2023

Passengers have been plunged into “complete darkness” with out meals or working bogs after an overhead energy cable fell onto their practice.

The Eurostar was set to journey from London St. Pancras to Amsterdam after leaving the station at 8.16am this morning. However, it by no means made it to its vacation spot after folks have been left trapped of their seats for nearly eight hours with out energy.

Passenger Debbie Cleary tweeted: “Our train – the 0816 – from St Pancras to Amsterdam has been stuck now for over 7 hours. We are in almost complete darkness, no food, no drinks, toilets are overflowing…. How can this be ok?”

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Around 700 passengers were trapped for nearly eight hours — Around 700 passengers have been trapped for almost eight hours
(Image: AFP by way of Getty Images)

Eurostar confirmed the difficulty was because of a fallen overhead cable on the entrance to the Channel Tunnel. After greater than seven hours, the practice headed again to London.

Eurostar spokesperson advised the Daily Star: “An overhead cable has fallen on the 08:16 Eurostar practice, between London and Amsterdam, on the entrance of the Channel Tunnel. There are round 700 passengers and crew on board who’re confirmed to be protected.

The train later returned to London — The practice later returned to London
(Image: Belga/AFP by way of Getty Images)

“Following a complicated situation due to the position of the train and the track infrastructure, it’s meant that certain safety procedures had to be adhered to before we could move the train. The train is currently in the process of being brought back to London.

“All affected passengers on board will be met in London with refreshments and will receive enhanced compensation. Eurostar are sorry for issues caused that customers have experienced today.”

However, passenger Stuart Haggas claims this was not the case. He stated nobody was there to satisfy them with refreshments.

He tweeted: “Back at St Pancras where Eurostar ES9114 departed 8hr+ ago – after spending whole day on a cold train with no food, water, power, working toilets… is there a welcome of hot tea & apologies by Eurostar staff? No, to add insult to injury only one escalator working = more chaos”.

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