We want YOU to maintain shining a lightweight on poor firm behaviour

In a great world, our crew of private monetary journalists would by no means must step in and assist you when issues go mistaken.

What I imply is: we might like to see corporations, authorities departments and different organisations at all times deal with individuals pretty, and provide you with cheap options to issues lengthy earlier than you have to contact us.

However, this world is much from perfect and up to now 12 months now we have had a deluge of reader complaints like by no means earlier than on a smorgasbord of culprits – huge and small.

No matter how tiny the sum of money concerned or how trivial an organization makes you are feeling your challenge is, we at all times endeavour to assist.

Shining a lightweight: Our private finance journalist at all times maintain corporations – bit and small – to account

I communicate for the crew right here once I say, that is what will get us up within the morning – the considered stepping in to a few of your battles and taking corporations to process.

Alongside that, even once we’ve exhausted every avenue and maybe have not been capable of get your a refund, shining a lightweight on what occurred to you helps us educate and inform our readers to hopefully cease them from being hit by the same drawback.

The previous few months have actually showcased this facet of This is Money and the way we’re right here that can assist you as a lot as doable – and heading into 2024, we’ll preserve preventing your nook, so preserve writing in.

For instance, the good Crane on the Case sequence – which fits from energy to energy – has helped claw again 1000’s of kilos for our readers this 12 months.

This ranges from the aged being charged obscene quantities of cash to alter a fuse, to Chinese companies registering companies to residential addresses. Helen is at all times beavering away within the background investigating your issues.

Some of those flip into far wider, larger items off of only one criticism. For instance, shining the sunshine on vitality agency Ovo and inaccurate billing – ultimately, we had a file of 450 instances. From tiny seeds and all that. 

We scratch the floor, and tons of of you write in with related issues.

Take Barclays debanking small organisations and charities as one other instance.

In October, Helen wrote a few group backyard checking account being shuttered – and we have had a gradual stream of close to similar instances since, from choirs to a blindness charity. We preserve receiving instances, and we preserve taking Barclays to process.

Sticking on the theme of banks, NatWest has additionally been in our crosshairs in latest months too. 

Helen Kirrane not too long ago revealed a pool of readers with £2million price of bodged Isa transfers, whereas Sam Barker undertook a deep investigation about its ex-fraud boss who was moonlighting for a regulation agency… which specialised in suing banks on behalf of rip-off victims.

Angharad Carrick has been respiration down the neck of the Royal Mail in latest months, with loads of you – together with posties – getting in contact to substantiate issues with its service, actually bringing the subject to life.

She additionally not too long ago reported from a courageous man who put his head above the parapet to say: I used to be concerned in a bitcoin rip-off and now need to promote my residence. 

He simply wished us to publish his story to assist cease others falling into the scammers’ traps, and Ang did so in a sympathetic approach.

Tanya Jefferies continues to battle the DWP over the state pension top-up fiasco; Ed Magnus on how property administration expenses appear to be the brand new leasehold… the record actually goes on and on.

All of those tales above have been despatched in by you, the lifeblood of This is Money.

I do know I’ve blown our personal tuba slightly loudly right here, however I’m passionate and proud about our authentic journalism and taking companies to process.

If you – or a member of the family, pal or acquaintance – are ever let down by an organization or organisation, we’re standing by, refreshing our e-mail inbox to placed on our spurs and try to assist – [email protected].