Pensioner wins 14-month vitality invoice battle that noticed her charged TWICE
- Retiree Susan Lansley says she inherited a invoice from her flat’s earlier occupant
- But her wrestle to get the £471 vitality invoice struck off took greater than a yr
A pensioner has lastly completed a 14-month vitality invoice ordeal that she noticed her payments inflated by nearly £500.
Susan Lansley (title modified), 70, thinks Eon mistakenly charged her for the vitality utilized by the earlier occupant of her flat, in addition to for her personal utilization.
Lansley moved in to a flat in Worcester in October 2022, and inside weeks was being requested to pay electrical energy payments of £473.30 by Eon.
Realising that the invoice couldn’t presumably be proper, Lansley, a retired accountant, started investigating.
She thinks the explanation for the excessive invoice is that each residents of the flat had Eon as their vitality agency.
Overbilled: One E.On buyer was lumbered with inexplicably excessive vitality payments (inventory picture)
But Lansley ended up caught in a continuing back-and-forth between Eon and her housing affiliation over the inaccurate fees.
Eon on multiple event instructed her that her flat ‘didn’t exist’ and that her meter, clearly labelled together with her flat quantity, was not hers both.
This is Money has reported extensively on the stress and monetary stress that incorrect vitality payments could cause.
Meanwhile a current rating of vitality agency customer support by charity Citizens Advice discovered no agency scored greater than 3.65 out of 5 stars.
> Have you ‘inherited’ an vitality invoice? Email [email protected]
The vitality agency despatched her letters each two to a few weeks all through, Lansley mentioned.
But greater than a yr later, in November 2023, the invoice had risen to greater than £731, and Lansley determined to contact This is Money.
‘So right here I’m, 13 depressing months later, my well being deteriorating, my capsule rely going up and up, together with antidepressants, and unable to get any sense from Eon,’ she mentioned.
‘I by no means believed that one thing like this might trigger a lot stress.’
It was solely after This is Money intervened that Eon lastly wrote off the £473.30 cost, leaving Lansley with an accurate invoice of £439.33 for the vitality she had used since transferring in.
It has additionally fitted a sensible meter to make sure correct payments for Lansley sooner or later.
An Eon spokesperson mentioned: ‘We have spoken to Ms Lansley and despatched a follow-up electronic mail to substantiate that the data now we have on our system seems to be appropriate and to ask that she offers additional info to us so we are able to examine additional, together with affirmation on her move-in date and meter readings.’
