DEAN DUNHAM: My laptop computer retains needing repairs – can I get a refund? 

I bought a laptop computer in November and had trigger to ship it again in December. The retailer repaired it however now the issue has occurred once more. The retailer says it should restore it once more, do I’ve to just accept this or can I ask for a refund?

F. W. by electronic mail.

Retailers could make a deduction from a refund for ‘use’ — to take account of the usage of the products you’ve had previous to a refund.

Dean Dunham replies: Retailers wish to make customers consider they’ve the precise to maintain on repairing defective items.

However, this isn’t the case because the Consumer Rights Act 2015 (part 24(5)(a) to be exact), clearly says that if after a restore the identical subject happens once more, the buyer is entitled to return the products and demand a refund.

Alternatively, you’ll be able to ask for a value discount to take account of the problems with the products. This means you get some a refund however get to maintain the products.

You’ve instructed me that you don’t want to go forward with a second restore of your laptop computer and as a substitute, merely need a refund. In this case the retailers could make a deduction from the refund for ‘use’ — to take account of the usage of the products you’ve had previous to a refund.

However, in your case I’d argue this as you’ve hardly had any use of the laptop computer.

• Write to Dean Dunham, Money Mail, Scottish Daily Mail, 20 Waterloo Street, Glasgow G2 6DB or electronic mail [email protected]. No obligation will be accepted by the Daily Mail for solutions given.