Tesco prospects slam appalling customer support after technical glitch

Tesco has apologised after a technical glitch cancelled 1000’s of house supply orders on the final minute, leaving prospects with out their weekly groceries. 

Shoppers took to social media on Sunday morning to voice their frustration after their orders had been cancelled with out warning.

A spokesperson for the grocery store apologised and reassured prospects that their Tesco orders could be again up and working by mid-afternoon.

But some slammed the grocery store for ‘appalling’ customer support and claimed the glitch had left them with out dinner on the desk.

Reports of issues rose to a peak at 9am, based on the Downdetector web site, with 1000’s logging issues with Tesco’s service.

Tesco prospects had been left livid after being left with out their grocery deliveries on Sunday morning after a technical fault

Dozens of infuriated prospects took to social media to boost their frustrations.

One X person wrote: ‘@Tesco Worse [sic] customer support ever! System glitch no order however the system was high-quality to take your cash and now we’ve got to attend 3-5 days for a refund.

‘Appalling. I hope all these affected do not waste their cash and go elsewhere.’

Another person posted to Facebook: ‘Tesco supply due between 10-11am I’ve been on maintain and nonetheless holding Tesco kind it out I would like my buying no e mail or textual content to say it’ll be late, nothing! 

‘Apparently a worldwide problem order has been cancelled, no meals buying, no compensation, I’m completely fuming! So, no dinner for us at the moment then, thanks Tesco! Tesco, not ok!’

Another buyer mentioned: ‘So Tesco order hasn’t got here, then it updates to say it is on it is approach and cash has been taken. 

‘Now, 21 minutes later it says the order has been cancelled and I would like to attend 3-5 working days for a refund with £140 taken!

‘Why even put an order by half an hour in the past then cancel.’

A fourth particular person mentioned: ‘Poor mummy, @Tesco house supply let her down and now she’s acquired no buying.

‘Good job I can nip out for her. Some kind of glitch apparently. She was alone and hungry.’ 

Another disgruntled buyer added: ‘For somebody who has a disabled youngster in the home and might’t simply get to the retailers, that is actually unwelcome information on the final minute @Tesco.

‘All properly and good to say re-order for an additional time however I’ve a job and hospital appointments to juggle. Disappointed and no actual rationalization.’ 

Tesco prospects voicing their frustrations in regards to the cancelled deliveries after the technical problem

A Tesco’s spokesperson mentioned: ‘We’re actually sorry that on account of a technical problem, we needed to cancel some on-line orders at the moment.

‘Our technical workforce have labored across the clock and have now mounted it.’

‘Customers who had been impacted have been contacted instantly. We apologise once more for the inconvenience.’

Tesco has suggested prospects to rebook to have orders delivered within the upcoming days. However, some prospects mentioned they had been struggling to search out appropriate slots.