Tesco supply ‘shambles’ addressed by bosses as 1000’s left with out procuring
Tesco bosses spoke out after a technical error left 1000’s with out their procuring deliveries on the weekend, resulting in plenty of indignant prospects.
Shoppers had been left fuming when their grocery orders did not present up on Sunday (January 21) and the grocery store has since apologised whereas blaming “technical issues” for the cancellations.
Some peeved customers stated they received details about their cancelled orders hours after the anticipated supply time. Also, many moaned they could not pop over to their native Tesco retailer as supermarkets shut early on Sundays.
READ MORE: ‘I store at Tesco and by no means pay full value – here is find out how to bag low-cost meals haul’
Check out extra actual life tales right here
While it is not precisely clear how many individuals this supply debacle affected, anybody who had their order cancelled is being suggested by Tesco to position it once more.
(Image: Getty Images)
Customers took to X (previously Twitter) to vent about their frustrations. One individual famous: “My delivery was meant to be here between 7-8 but there’s no updates to say it’s delayed. Order not cancelled and you’ve taken my money.”
A second put up learn: “Grocery shop cancelled less than 3 hours before delivery slot. No explanation, no compensation offered. Surely you can do better than this Tesco?”
Another miffed shopper added: “Tesco you are a shambles today and I want answers because you’ve took money from my account yet no shopping and no updates.”
On its half, Tesco issued an announcement yesterday afternoon the place it additionally warned its customer support workforce was dealing with quite a lot of calls on account of this example.
Want all the most important Lifestyle information straight to your inbox? Sign up for our free Daily Star Hot Topics publication
The grocery store acknowledged: “Due to technical issues we’ve had to cancel some orders and our customer service team are experiencing high contact volumes. Unfortunately, we’re unable to reschedule these orders. To place a new order visit Tesco.com/groceries. We apologise for the inconvenience.”
A spokesperson from Tesco informed The Mirror: “We’ve fixed a technical issue that meant we had to cancel some online orders yesterday. Our technical team worked around the clock to fix it and customers who were impacted have been contacted directly. We apologise again for the inconvenience.”
The error comes after one other Tesco shopper was left moaning final weekend about costs on the retailer as they shared the ‘ridiculous’ value of their Tesco haul, which featured simply six objects.
* This article was crafted with the assistance of an AI software, which quickens Daily Star’s editorial analysis. An editor reviewed this content material earlier than it was printed. You can report any errors to [email protected]
