DEAN DUNHAM: My prepared meal had solely 4 items of rooster

My rooster curry prepared meal had solely 4 measly items of meat in it. Unfortunately I used to be ravenous so ate the lot as I’d simply come off an extended hospital shift however I stored the packaging.

I need to complain however don’t know if I ought to go to the grocery store the place I purchased it or to the Foods Standard Agency?

B.R, by way of e-mail 

If a prepared meal doesn’t comprise an ingredient listed on the packaging, or the proper share of such ingredient, it is going to fall foul of the Consumer Rights Act

Dean Dunham replies: Consumers ought to at all times get ‘what it says on the tin’ and on this case, the packaging. Your place to begin is to see what the outer packaging of the prepared meal says in relation to the amount of rooster included. It is a authorized requirement for meals merchandise which have two or extra substances (like a prepared meal) to record the substances so as of weight, with the primary ingredient listed first, in accordance with the quantities that have been used to make the meals. In addition, the place a specific ingredient seems within the identify of the meals (right here ‘chicken’ curry) the packaging should cite the share of that individual ingredient.

If a prepared meal doesn’t comprise an ingredient listed on the packaging, or the proper share of such ingredient, it is going to fall foul of the Consumer Rights Act, which says items, together with prepared meals, have to be ‘as described’.

In these circumstances, you can be entitled to return to the retailer the place you bought the prepared meal and demand a treatment. If you had not eaten the meal, you’d have been entitled to a full refund.

Your case is extra difficult as you’ve got successfully eaten the proof, that means there may be problem proving your level and somewhat than being entitled to a full refund, you can be entitled to a value discount to replicate the dearth of rooster within the meal.

Your grievance ought to initially be directed to the retailer and its response is more likely to be to give you a voucher or a alternative.

If not, ask the retailer to verify that it has requested the producer if there have been any issues with the batch. You will discover the batch quantity on the packaging so it’s good to hand this to the retailer. If your specific meal was missing the correct quantity of rooster, it’s more likely to have affected the entire batch.

Must I alter my wooden flooring again to carpet if I’m on floor flooring?

The lease for my flat states it will need to have carpet laid so it doesn’t have an effect on neighbours. I’m on the bottom flooring and I laid wooden floors. I’m now being advised by the managing brokers to swap it again. Is there any technique to get out of this? 

S.LR., Manchester

Dean Dunham replies: Problems of noise nuisance are a well-known situation the place the set up by a flat proprietor of timber or laminated flooring in a property causes a disturbance in different flats, particularly in older or transformed buildings.

To keep away from such points it’s commonplace for leases to comprise a selected clause that every one flooring within the flat ought to be coated with underlay and carpets, besides within the kitchen and toilet and such clauses are usually completely authorized and due to this fact enforceable by the owner.

If you now need to maintain your wood flooring, the one choice you’ve got is to contact the owner and ask for his or her settlement to your flooring and in the end for a ‘licence to alter’, which is the authorized doc you’ll enter into to formally amend the lease.

If the owner rejects your request, it will likely be advisable so that you can adjust to the managing agent’s request to swap the flooring again. Otherwise you might be more likely to end up on the top of an utility for an order of particular efficiency within the County Court, requiring you place the carpet again in place or, within the worst case state of affairs, forfeiture for breach of the lease phrases, that means you would lose the lease.

• Write to Dean Dunham, Money Mail, 9 Derry Street, London W8 5HY or e-mail [email protected]. No obligation will be accepted by the Daily Mail for solutions given.