Passengers pressured to ‘sit in p**s’ on biohazard flight as soaked knickers discovered
A few long-haul passengers who needed to “sit in p**s” throughout their nine-hour biohazard flight have secured a refund for his or her tickets from the airline.
The passengers – from New Zealand – have been flying from Bangkok to Sydney on a Qantas jet on the primary leg of their return journey.
But their expertise turned out to be one thing of a revolting one, with their seats apparently soaked with a earlier passenger’s wee, reviews the New Zealand Herald.
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The downside first got here to gentle when one of many passengers put his airline pillow and another stuff beneath the seat in entrance of him – and when he later picked up the pillow, it was “wet and stained on one side”.
It wasn’t simply the Qantas pillow, both. An obligation-free bag, a headphone case and a journey neck pillow additionally gave the impression to be moist.
But the couple thought it was only a little bit of water, in order that they dried the pinnacle pillow and requested for a brand new Qantas pillow.
“We called an attendant who was confused and took the pillow away,” they stated.
It was solely in the direction of the tip of the flight, which occurred simply earlier than New Year, that they discovered some child’s underwear beneath one of many seats in entrance of them – and that’s when the realisation dawned on them that the “water” was truly p**s.
“Now we know that we have been sitting in urine for a 10-hour trip,” one in all them stated.
“And the travel neck pillow – well, I had been using that for the last couple of hours, under the assumption it was just a bit wet from water.”
When they spoke to the cabin crew in regards to the grim incident, they have been supplied 10,000 Qantas factors – however they weren’t pleased with that as a result of it “does not make up for the fact we were sitting in biohazard waste”.
Instead, they demanded a refund of about £1,850, the price of the Bangkok-Sydney leg of their journey. But the Aussie airline initially refused to play ball.
In an e mail from Qantas, the couple have been informed: “I understand that due to an inconvenient experience you want to request for a refund of flight. However, we regret that we’re unable to meet your request as the ticket was fully utilised.”
The couple then kicked off, deeming the state of affairs “simply unacceptable”, and stated the Qantas factors have been of no worth to them as they didn’t wish to use the airline once more.
When requested for a remark, Qantas stated it could examine the matter and communicate to the crew from the flight, reported the Herald.
Just a few days later, a spokesperson for the airline stated: “We have apologised to the customer and will be providing a refund as a gesture of goodwill.”
Qantas stated the seats needs to be vacuumed and surfaces disinfected earlier than every flight, and so they’ve raised the problem with their cleansing provider in Bangkok.
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