Customer fumes after Royal Mail put package deal in wheelie bin on assortment day

A lady has been left “incredibly stressed” after her supply was left in a wheelie bin on assortment day and thrown away.

Collette Matania-Blyth had ordered a pair of leaping spider enclosures from on-line enclosure and pet vendor SpooderNest. She mentioned every of the cages – one for her and one for a buddy – price £22.

Collette, who runs the craft enterprise Magick Cottage Crafts, mentioned she was at work when she obtained an e mail confirming the Royal Mail parcel had been delivered – together with an image of the package deal in her bin. She informed the Daily Star: “I spent the remainder of the day stressing as a result of it is bin assortment day.

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Collette Matania-Blyth
Collette was ready for a supply of two leaping spider cages

“Needless to say, by the time I got home for work in the evening my bin had been emptied and my parcel had gone along with it. I was tearing my hair out.”

Collette mentioned she contacted SpooderNest, who mentioned the difficulty was “unusual” and supplied to ship a substitute. She additionally took to Facebook to warn others about what had occurred to her supply.

“Absolutely fuming and incredibly stressed right now!” she posted. “My brilliant and good postman has put my supply within the wheelie bin – on bin assortment day!!!

The ‘proof of supply’ left Collette ‘stressing’ all day

“As you can see, the bin has been emptied, my delivery along with it,” she added, adopted by indignant emoji and crying emoji. “After this, any orders placed with Magick Cottage Crafts that require posting will absolutely NOT be sent via Royal Mail.”

The put up was accompanied by a photograph exhibiting “proof of delivery”, the place a brown field may very well be seen perching on high of a pile of garbage in a bin. A crimson missed supply discover may be seen, adopted by a photograph of the girl’s empty bin.

Royal mail delivery message
Collette mentioned she did not specify the bin as a chosen secure place for her parcels

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Collette added she had not designated the bin as a secure place for her supply. “Jumping spiders smell through their legs,” she added. “So I don’t want my enclosures smelling like the bin!”

Neither Collette nor SpooderNest have lodged a criticism with Royal Mail. A Royal Mail spokesperson mentioned: “Our coverage, which we usually reinforce to our supply colleagues, is to ship all parcels and letters to our clients’ addresses, a chosen secure place or to a neighbour.

“We apologise for this incident and encourage the customer to get in touch with us directly so we can investigate further and take appropriate action.”

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