An AT&T Outage Is Wreaking Havoc on US Cellular Networks

It began round 3:30 within the morning on the East Coast, reviews flooding in about an AT&T service outage. Customers complained throughout Reddit and X and logged their points on DownDetector, a web site that, properly, detects when providers go down.

The impression seems to be widespread; AT&T customers from New York to Atlanta to Dallas claimed no sign, telephones caught in SOS mode. Multiple police departments, together with in San Francisco, reported that some customers had been unable to contact 911 because of the outages. By 9 am ET, DownDetector was displaying greater than 72,000 A&T outages throughout the US; the positioning’s baseline for AT&T service points is 42.

“Some of our customers are experiencing wireless service interruptions this morning,” AT&T spokesperson Jim Greer mentioned in a press release. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”

It’s not simply AT&T’s clients, although. Every cell provider on DownDetector confirmed spikes Thursday morning, together with behemoths Verizon and T-Mobile. But each firms confirmed that there’s nothing improper with their networks; the complaints are as an alternative collateral injury, folks making an attempt to achieve their AT&T contacts and never getting by way of.

“We did not experience an outage,” a T-Mobile spokesperson tells WIRED over electronic mail. “Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks.”

Similarly, a Verizon spokesperson says over electronic mail that “Verizon’s network is operating normally. Some customers experienced issues this morning when calling or texting with customers served by another carrier.”

The information isn’t all dangerous. AT&T confirmed that FirstNet, the primary responder community that AT&T constructed out, is working usually. And whereas it’s an imperfect substitute—or completely unusable, relying on the place you might be—Wi-Fi calling ought to suffice as a workaround for now. (To activate Wi-Fi calling, go to your smartphone’s Settings, then Network & web, then swap the Wi-Fi Calling toggle to on. Exact wording may differ relying in your telephone mannequin and working system.)

Cell community outages occur with some frequency; something from excessive climate to background technical points to chop wires could cause them. T-Mobile had an enormous service interruption of this scale a yr in the past that it finally attributed to a “3rd party fiber interruption issue.” That difficulty appeared extra self-contained, although, than ripple results seemingly prompted AT&T’s issues.

As for when the AT&T outage is perhaps resolved, it’s exhausting to say with out figuring out the underlying difficulty. As of 9:30 am ET, although, it confirmed no indicators of enhancing.

This is a growing story. We will proceed to replace as new info turns into accessible.