Victoria Coren Mitchell threatens Ovo Energy with authorized motion
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Victoria Coren Mitchell, spouse of comic David Mitchell, has threatened Ovo Energy with authorized motion after claiming the vitality supplier ‘wrongly’ took 1000’s from her checking account.
The British author and presenter claims she has been pushed ‘personally to despair’ by the agency, after they allegedly took ‘1000’s of kilos that they weren’t owed’.
Writing on X, previously often called Twitter as we speak, Victoria stated: ‘I’ve reached the top of the street with Ovo Energy, essentially the most horrible service supplier I’ve ever encountered (and I’ve been served in a on line casino by a croupier who killed somebody).
‘Nothing however authorized motion will do for them now. Sadly, we nonetheless want electrical energy. So I would like recommendation.
‘No firm may probably be worse than Ovo Energy who, fairly aside from the cash they’ve wrongly taken, have pushed me personally to despair.’
Victoria Coren Mitchell (pictured) claims she has been pushed ‘personally to despair’ by the agency
Some social media customers spoke of comparable experiences, with one saying: ‘Ovo are completely ineffective. I’m now having to reopen a proper criticism for the third time as a result of they’ve emailed in error once more after assuring me every part was sorted.’
Another wrote: ‘Ovo shut us off on the weekend (which they are saying they do not do). On prime of that we’re on a precedence listing as now we have a toddler in the home and diabetic medication within the fridge. We’ve had nothing however issues each step of the best way. Get as distant from them as attainable.’
An OVO spokesperson stated ‘We’re at all times striving to supply the very best expertise for all our prospects’
Responding, an OVO spokesperson stated: ‘We’re at all times striving to supply the very best expertise for all our prospects. Our groups work extraordinarily arduous to supply assist and assist and can proceed to evaluation classes realized.’
Victoria carried out a ballot of greater than 33,000 customers to see whether or not rival vitality supplier Octopus supplied a greater service, to which 87 per cent of individuals agreed.
One consumer wrote: ‘I’ve lately moved to Octopus Energy from one other provider. So pleased with the customer support. Swap to them went very easily.’
Another stated: ‘Highly suggest Octopus. As a weak individual they have been excellent. Also had an e-mail this morning to say charges are taking place which is just factor’.
