Hundreds of Brits slam under-fire power agency Ovo
Hundreds of Brits have slammed Ovo Energy after TV star Victoria Coren Mitchell claimed the corporate ‘wrongly’ took hundreds of kilos from her checking account.
Victoria, the spouse of comic David Mitchell, this week threatened the power supplier with authorized motion after claiming it took cash ‘that they weren’t owed’.
The British author and presenter claimed she has been pushed ‘personally to despair’ by the agency, sharing her outrage together with her 700,000 followers on X.
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Reacting to her put up, a whole bunch of social media customers shared their very own horror tales with the ‘ineffective’ power firm, with many claiming massive sums of cash have been incorrectly taken from them.
Pensioner Jeanette Lentle informed MailOnline she has had ‘fixed’ emails from Ovo demanding a whole bunch of kilos that aren’t owed – all whereas coping with the lack of her husband from lung most cancers.
TV star Victoria Coren Mitchell threatened Ovo Energy with authorized motion after claiming it took ‘hundreds of kilos that they weren’t owed’
Hundreds of social media customers have shared their horror tales with Ovo Energy
‘Losing my husband was terrible and now having this downside with OVO shouldn’t be serving to my psychological well being and makes me really feel very weak. I’m 77-years-old and I actually did not want this downside,’ she stated.
‘Since January I’ve continuously had emails and letters asking for a whole bunch of kilos saying that is what I owe to them. The newest letter which I acquired final Friday had gone as much as £550.
‘Each time since January when, I really had misplaced my husband to lung most cancers on January 3, I’ve emailed or telephoned them asking for a proof. Each time a special excuse was given and I used to be reassured it could not occur once more.’
She added: ‘At the second they owe me £120 which I’ve been assured I’ll obtain inside 10 days.’
Another Ovo buyer informed MailOnline he acquired a invoice of £305 for lower than two weeks provide for his small two bed room flat.
‘I moved right into a small 2 mattress flat final September with this electrical firm supplying my residence, the climate was not too chilly and we now have electrical wall heaters, our first invoice was £185. September to October,’ he stated.
‘£385 October to November, I contacted them stating this cannot be right and wanted my meter investigated, which was by no means executed, I contacted British Gas to vary provider, I then acquired one other invoice for £305 for lower than two weeks provide.’
Hundreds of consumers took to X to share their points with Ovo, with one writing: ‘I’m presently in the identical place, they’ve steadily constructed themselves a debt (nest egg) during the last eight months by charging me greater than they’ve taken, this month they out of the blue determined to cost me £444 for one month, I reside in a two mattress terraced home.’
Another stated: ‘Ovo are completely ineffective. I’m now having to reopen a proper grievance for the third time as a result of they’ve emailed in error once more after assuring me every little thing was sorted.’
Ofgem, the power regulator, in August ordered Ovo to higher its customer support amid considerations over the agency’s dealing with of complaints.
Which? presently provides Ovo a three-star ranking on general customer support, whereas power agency Octopus is given 5 stars.
Writing on X this week, TV star Victoria posted: ‘I’ve reached the top of the highway with Ovo Energy, essentially the most horrible service supplier I’ve ever encountered (and I’ve been served in a on line casino by a croupier who killed somebody).
‘Nothing however authorized motion will do for them now. Sadly, we nonetheless want electrical energy. So I would like recommendation.
‘No firm might presumably be worse than Ovo Energy who, fairly other than the cash they’ve wrongly taken, have pushed me personally to despair.’
Victoria’s issues with the corporate come months after Sir Grayson Perry had an analogous downside with power agency EDF – claiming it emptied his checking account after his power invoice out of the blue skyrocketed from £300 a month to £39,000 a month.
Hundreds of Ovo prospects have slammed the corporate for his or her poor customer support
People have shared their issues with Ovo on-line, with some claiming the agency took extra money from them than they had been owed
The artist stated he acquired 15 completely different payments ranging between £200 and £6,000 and was informed that the cash could be taken by direct debit for all of them without delay.
Sir Grayson, 63, was then unable entry his checking account as a result of EDF was attempting repeatedly to take that cash out – and so they emptied the £2,500 which was in it.
An OVO spokesperson stated: ‘We’re all the time striving to offer the very best expertise for all our prospects. Our groups work extraordinarily arduous to offer assist and assist and can proceed to overview classes realized.’
Victoria carried out a ballot of greater than 33,000 customers to see whether or not rival power supplier Octopus provided a greater service, to which 87 per cent of individuals agreed.
One consumer wrote: ‘I’ve not too long ago moved to Octopus Energy from one other provider. So pleased with the customer support. Swap to them went very easily.’
Another stated: ‘Highly suggest Octopus. As a weak individual they have been excellent. Also had an electronic mail this morning to say charges are taking place which is just a very good factor’.
MailOnline has contacted Ovo for additional remark.
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