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BT pauses digital telephone line rollout to thousands and thousands of properties

BT has been compelled to pause the rollout of digital telephone strains to thousands and thousands of properties, together with weak households.

In a climbdown by the telecoms big, the rollout of its so-called Digital Voice programme has been postponed, with insiders saying it is probably not accomplished till the top of 2027. 

Originally the rollout was resulting from finish by the shut of 2025.

Money Mail had lengthy fought for the delay, highlighting how the know-how can cease working in an influence lower – leaving weak households unable to make emergency calls. 

BT initially agreed to cease putting in digital landlines in December. 

Flawed: The rollout of BT's so-called Digital Voice programme has been postponed, with insiders saying it may not be completed until the end of 2027

Flawed: The rollout of BT’s so-called Digital Voice programme has been postponed, with insiders saying it is probably not accomplished till the top of 2027

This was due to ‘serious incidents’ the place well being pendants worn by weak clients stopped working when older, analogue landlines linked to emergency providers have been switched off.

Now the Government has stopped the change to digital till the know-how is improved. 

Some 1.8 million clients who use well being pendants – emergency alarms worn across the neck – are deemed weak as a result of in an influence lower, or if the web fails, the devices might cease working.

A flaw with the know-how is that it have to be plugged into an electrical energy socket, not like with analogue telephone strains.

Regions not but switched, resembling Wales, Scotland, the East of England and the South West, are additionally benefitting from the pause, though roadshows will nonetheless be held selling the change. 

The name by the Government to delay the rollout additionally impacts different networks, together with Virgin Media, Sky and TalkTalk.

BT stated: ‘The pause will have an impact on the timing of the overall programme, but we are working to minimise delays.’

A spokesman for regulator Ofcom stated: ‘We’re holding an in depth eye on telecoms suppliers to ensure they adjust to our guidelines throughout this transition.

‘Providers must ensure uninterrupted access to emergency services, with policies and procedures in place so that vulnerable customers will be treated fairly.’