Grandfather injured in lethal Singapore Airlines flight recounts chaos

A grandfather who was injured on the deadly Singapore Airlines flight today has revealed his harrowing experience trying to locate his wife, daughter and grandson at a Bangkok hospital. 

Jerry, a 68-year-old who did not give his last name when he spoke to the BBC, described today as the ‘worst day of my life.’

He said that after the plane landed in Bangkok, the most severely injured people were taken off first by medical teams. 

‘I ended up in the hospital and obviously, because of the situation, it was fairly chaotic’, he said.

‘Things were going very smoothly at first. I had just been to the loo, came back and sat down [before experiencing a] bit of turbulence.

‘Suddenly the plane plunged, I don’t know how far but it was a long way and so sudden. There was no warning at all. 

‘I ended up hitting my head on the ceiling [and] my wife did. Some poor people walking around ended up doing somersaults, it was absolutely terrible.

‘Suddenly it stopped, and it was calm again. The staff did their best to tend to the injured people, there were a lot of them. 

‘Some of the staff were injured themselves, so they did a sterling job. 

‘Eventually they told us we’d divert to Bangkok, which was a huge relief. 

Jerry said that his family’s plan of attending a wedding had to be called off due to the horrifying incident. 

‘We were going to my son’s wedding, and that was supposed to be on Friday. 

‘If we continued out itinerary, that would mean five consecutive flights. We’re not going to do that, we’re going to go straight back. It’s just unfortunate.

‘The bad experience that my wife and daughter had, and my own experience, [means] we can’t stomach another five flights.’

Jerry was one of more than 70 people injured on the flight. The British passenger who died onboard was named as Geoffrey Kitchen, a 73-year-old musical theatre director from Gloucestershire.

The pensioner died from a suspected heart attack, officials said. More than 70 people were injured in the incident, with Mr Kitchen’s wife Linda thought to be among those in hospital. Her condition is not known.

Tributes have poured in for Mr Kitchen, who ran Thornbury Musical Theatre group and is said to be a grandfather, with heartbroken friends describing him as ‘adventurous’ and ‘a really nice guy’.

The retired insurance worker and his wife were heading abroad on a six-week holiday of a lifetime to South East Asia, Indonesia and Australia when disaster struck around 11 hours into their flight from Heathrow. 

The aircraft hit an air pocket and plummeted an astonishing 6,000ft in just five minutes, with the sudden drop unleashing mayhem onboard and forcing the plane to make an emergency landing at Bangkok’s Suvarnabhumi airport.

Terrified passengers have described how they had little to no warning to put their seatbelts on before the aircraft suddenly dropped while the crew were serving breakfast, with one passenger saying people were ‘launched into the ceiling’ as the plane fell through the sky.

Of the 211 passengers and 18 crew on board, Thai authorities said 71 people had been sent for treatment, six of whom were seriously injured, with many sustaining lacerations to the head as they were thrown upwards. 

Thai authorities earlier revealed that Mr Kitchen died of a suspected heart attack. Neighbours today told MailOnline that he had suffered heart problems in recent years and had stents put in to widen his arteries.

Close friend Steve Dimond, 73, who lives a few doors down from Mr Kitchen’s three-bed home in leafy Thornbury, said: ‘You wouldn’t know it, he carried on as normal and was very fit and active.

‘He was very involved with amateur dramatics and was helping me make scenery for our new production.

‘He was a good singer, a fine actor, he was on the committee, he loved musical theatre.

‘He and his wife like live music, all sorts, folk jazz, everything. He’s known his wife since they were teenagers, they are a lovely couple.’

‘It’s a terrible shock, he was a really nice bloke.’

Mr Dimond said he and his wife Jill were worried about Mr Kitchen’s wife Linda and had been trying to call her.

The couple fear she may have been one of the passengers critically injured when the Singapore Airlines aircraft hit severe turbulence.

Mr Dimond said: ‘They were very adventurous and had been planning the holiday for a long time.

‘They spent last weekend with their grandchildren because they wouldn’t be seeing them for a while.’

Geoff and his wife were both involved with the Thornbury musical theatre group.

Mr Dimond said: ‘I will remember him playing a Sultan and a Dame, he was fantastic. A lovely, funny man who could sing and act.’

Passengers on the flight, 47 of whom were from the UK, have described how the plane dropped in mid-air as it encountered extreme turbulence near Myanmar airspace.

‘Suddenly the aircraft starts tilting up and there was shaking so I started bracing for what was happening, and very suddenly there was a very dramatic drop so everyone seated and not wearing seatbelt was launched immediately into the ceiling,’ Dzafran Azmir, a 28-year-old student on board the flight told Reuters.

‘Some people hit their heads on the baggage cabins overhead and dented it, they hit the places where lights and masks are and broke straight through it,’ he said.

Meanwhile a mother has described her agonising wait after receiving a chilling message from her son, who was on the flight.

Allison Barker told the BBC that her son Josh, who was on his way to a holiday in Bali, texted her at 9.10am this morning.

‘I don’t want to scare you, but I’m on a crazy flight. The plane is making an emergency landing… I love you all,’ his message read.

‘It was terrifying,’ she said. ‘I didn’t know what was going on. We didn’t know whether he’d survived, it was so nerve wracking. It was the longest two hours of my life. It was awful; it was petrifying.’

She was eventually able to speak to her son who confirmed he was safe. He did suffer minor injuries to his teeth, however, adding he was ‘in a lot of pain’. 

A British man who was traveling with his family on the flight said ‘there were people walking around’ when the turbulence hit, and claimed that ‘there was no sign to put the seat belts on.’

‘There was no turbulence prior to that. It went from no turbulence to this one turbulence. No plane shaking at all and then I was hitting the roof. All of a sudden, I was up like that,’ he told the BBC.

‘My son was thrown down on the floor two rows behind me. I heard that there was a guy hitting the roof in the toilet and he was injured quite badly, too.’

Ceiling fittings had been ripped apart and the pipework was exposed. Machinery was hanging from the galley where trolleys are stored. 

One air stewardess was seen with red marks over her face. Her male colleague could be seen in a chair nearby, looking shocked and dishevelled.

Another passenger described how in the aftermath, other flyers had to administer medical assistance to those who were injured.

The Boeing 777 plane operated by Singapore Airlines left the UK’s Heathrow airport on Monday evening at 22.17pm local time with 211 passengers and 18 crew on board.

However, flight SQ321 experienced severe turbulence while flying close to Myanmar airspace in a region currently being battered by extreme tropical thunderstorms.

The plane dropped from an altitude of around 37,000 feet to 31,000 feet within just five minutes as it finished traversing the Andaman Sea and neared Thailand. 

The plane – registered 9V-SWM – was diverted to the Suvarnabhumi International Airport in Bangkok where it made an emergency landing at 15.45pm local time, the airline announced on its Facebook page.

It had been scheduled to land at the Singapore Changi Airport at 6.10pm local time.

Ambulances were seen racing onto the tarmac next to the plane. The dead passenger was reportedly later removed after injured travellers were assisted. 

One man who said he was on the flight took to X (formerly Twitter) to describe the incident.

Andrew Davies, from Lewisham, London, wrote that he and other passengers who were not injured in the turbulence were currently waiting in a holding area at the airport.

‘Lots of people [are] injured – including the air stewards who were stoic and did everything they could,’ he wrote.

‘Bangkok emergency services [were] quick to respond. Very little warning. The seat-belt sign came on, I put on my seat-belt straight away then the plane just dropped.’

Mr Davies wrote that ‘passengers with medical training’ were working to help the injured in the aftermath of the plane dropping.

‘CPR on the poor gentleman that passed. Another passenger laid flat in [the] aisle further behind me. Not sure what happened with them,’ he said.

‘People’s belongings scattered, coffee and water splattered the ceiling. Surreal. So many injured people. Head lacerations, bleeding ears. A lady was screaming in pain with a bad back. I couldn’t help her – just got her water.’

He said that he wished he could have done more to help, adding: ‘My heart goes out to the gentleman who lost his life and his poor wife. Awful experience.’

In a statement on Facebook, Singapore Airlines confirmed the emergency landing and that one passenger had died in the incident.

‘Singapore Airlines flight #SQ321, operating from London (Heathrow) to Singapore on 20 May 2024, encountered severe turbulence en-route,’ the statement from the airline said. ‘The aircraft diverted to Bangkok and landed at 1545hrs local time.

‘We can confirm that there are injuries and one fatality on board the Boeing 777-300ER. There were a total of 211 passengers and 18 crew on board,’ it said.

‘Singapore Airlines offers its deepest condolences to the family of the deceased.

‘Our priority is to provide all possible assistance to all passengers and crew on board the aircraft,’ the statement added. ‘We are working with the local authorities in Thailand to provide the necessary medical assistance, and sending a team to Bangkok to provide any additional assistance needed.’

Singapore’s President Tharman Shanmugaratnam said he was ‘greatly saddened by the loss of a life caused by the severe turbulence on board the SQ321 flight from London earlier today, and the injuries caused to several others,’ in a statement shared on his social media.

‘My deepest condolences to the family and loved ones of the deceased. We must hope and pray that the passengers or crew members who were injured are able to recover smoothly. 

He added: ‘We do not have the details of those affected, but know that the government ministries and agencies, as well as SIA, are doing their utmost to support all those affected and working with the authorities in Bangkok’.

Singapore’s Transport Minister Chee Hong Tat said his country’s government would assist the passengers and their families.

‘I am deeply saddened to learn about the incident onboard Singapore Airlines flight SQ321 from London Heathrow to Singapore,’ he wrote on Facebook.

The country later announced that it was sending investigators to Bangkok. ‘The Transport Safety Investigation Bureau (TSIB) is in touch with its Thai counterparts and will be deploying investigators to Bangkok,’ the transport ministry said.

Speaking to the BBC, aviation expert John Strickland said that injuries from flight turbulence are ‘relatively rare’ considering how many flights operate each day.

‘However, severe turbulence can be dramatic and lead to severe injuries or sadly in this case a fatality,’ he added. ‘It is not for nothing that airlines recommend keeping seat belts loosely fastened throughout a flight be it long or short.’

He told the PA news agency: ‘Exposure is greater in different parts of the world. 

‘The South Atlantic, Africa and the Bay of Bengal are all places that spring to mind where there’s a greater incidence,’ adding: ‘There are discussions about whether climate change is influencing an increase in occurrences.’

Mr Strickland said airlines use a variety of methods to minimise the chances of a flight being affected by trbulence, such as weather forecasts, radar and reports from aircraft ahead.

He added: ‘It can never be taken lightly when airlines recommended you keep the seatbelt loosely fastened throughout the flight.’

Marco Chan, Senior Lecturer in Aviation Operations at Buckinghamshire New University, told MailOnline that incidents involving extreme turbulence tend to occur when a plane is navigating through thunderstorms.

‘The thunderstorms, bringing possible severe ice and turbulence, are prominently displayed on the pilots’ navigation display,’ Chan – who is also an Experienced Airbus Pilot and former A330 First Officer with Hong Kong Airlines – said.

‘The pilots are expected to navigate around the thunderstorms while having the seat belt sign on as a precaution. 

‘It may not be possible to completely circumvent the thunderstorm cluster as they can stretch well over 50 nautical miles plus due to airspace restrictions,’ he noted.

Turbulence-related airline accidents are the most common type, according to a 2021 study by the National Transportation Safety Board.

From 2009 through 2018, the US agency found that turbulence accounted for more than a third of reported airline accidents and most resulted in one or more serious injuries, but no aircraft damage.

In June last year, two British Airways crew suffered broken legs when a flight from Singapore to Heathrow was affected by severe turbulence over the Bay of Bengal.

A report by the Air Accidents Investigation Branch said ‘unsecured cabin crew were thrown around in the cabin’, resulting in two crew members being seriously injured and three sustaining minor injuries. No passengers were hurt.

Singapore Airlines, widely recognised as one of the world’s leading airlines and a benchmark for much of the industry, has not had any major incidents in recent years.

Its last accident resulting in casualties was a flight from Singapore to Los Angeles via Taipei, where it crashed on October 31, 2000 into construction equipment on the Taiwan Taoyuan International Airport after attempting to take off from the wrong runway. The crash killed 83 of the 179 people on board.

While there is no suggestion that today’s incident was the fault of the plane, it is the latest scare involving a Boeing-manufactured aircraft in recent weeks.

Questions over safety have plagued the manufacturer ever since a door plug blew out of a 737 Max on an Alaska Airlines flight in January.

The safety crisis at Boeing has led to aircraft shortages, which could cause a wave of cancellations this summer as Britons prepare for their holiday getaways.

This has not been helped by a string of incidents involving Boeing planes, with May seeing at least four – with three coming in just two days.

In Turkey on May 9, a Boeing plane’s tyre burst on the runway after landing.

That same day, shocking footage emerged showing the moment terrified passengers fled a burning Boeing 737-300 jet carrying 78 passengers that skidded off the runway and caught fire during take-off in Senegal.

These two incidents came after a FedEx plane made an emergency landing at Istanbul Airport on May 8, with video showing its nose skidding along the runway.

Video also captured flames shooting from the back of a Boeing 747-400 just last week on May 16, forcing the jet to make an emergency landing in Indonesia.

On the plane involved in today’s incident also being a Boeing, Mr Chan noted: ‘The aircraft in question is a Boeing 777-300ER, a manufacturer that has already hit the headlines. It must be emphasised that such incidents can happen to any flights and any manufacturer’s aircraft.’

‘The crucial next steps are for Singapore Airlines to now arrange to bring the affected passengers to their initial destination – Singapore,’ he said.

‘They will also need to work with the local civil aviation authorities and investigation teams, particularly with the pilots and the cabin crew onboard (once they are recovered from the flight or any injuries sustained), to find out what happened.

‘It will also be important to analyse the in-flight data to look at the parameters of the flight to understand the effect of the turbulence and the cockpit voice recorder to understand the conversations and actions that took place during the incident.’  

Boeing expressed its condolences following Tuesday’s incident.

‘We extend our deepest condolences to the family who lost a loved one and our thoughts are with the passengers and crew,’ Boeing said.

Joji Waites, head of flight safety at pilots’ union Balpa, said: ‘Balpa sends its thoughts to the family and friends of those affected by this event.

‘Aircraft are designed and certificated to withstand flight in severe turbulence, and pilots are trained in how to anticipate potential turbulence encounters based on weather forecasts and the aircraft’s onboard technology.

‘Route weather forecasts provide a general prediction of when turbulence is likely to occur, but they often cannot reflect actual conditions in sufficient detail to enable pilots to avoid specific instances of turbulence.

‘It is important, therefore, for aircraft occupants to have their seatbelts fastened while seated should any unexpected encounters occur and comply promptly with ‘fasten seat belt’ signs when asked to do so.’