McDonald’s order catastrophe leaves mum fuming and son, 4 ‘hungry’ earlier than the ultimate insult

The mum-of-3 received an incomplete order from McDonald’s which meant her 4-year-old son had nothing to eat – but it was her dealings with the customer service team afterwards that left a bitter taste

A mum was left raging after McDonald’s “messed up” her order and then Uber “refused” to put it right.

The 40-year-old from Wirral ordered the food from the Bidston Moss site. But when it arrived, a cheeseburger and a Chicken Selects box was missing. She contacted the My M customer service team who connected her to an Uber support agent. She told them: “I now have a very extremely angry child,” and asked if the driver could bring the missing food as she doesn’t have a car.

The chat agent told her: “I’ve gone ahead and triggered a refund for a cheeseburger and 9 Chicken Selects Sharebox, it’s now in progress. Please note that it might take up to 15 days for a refund to be processed.”

She replies: “A refund is no good, what am I supposed to feed my child?”

The agent then writes back: “Is there anything else that I can help you I am happy to assist you? (sic)”

She rages: “Yes, I need the food because I can’t feed one child. A refund in 15 days is no good, he’s hungry now…this is disgusting service.”

The interaction continues until the agent writes: “I understand that perhaps this is not the experience you wanted to go through. However, in his case, we can only note down your feedback, so based on this explainaton, and since you don’t have any other request, we are going to proceed to close our interaction, in case you have any additional doubt, you can contact us and we will gladly assist you.”

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Speaking to the Daily Star, the mum said: “I think it’s absolutely disgusting. Why couldn’t they have just sent the missing food? It would’ve taken 10 minutes.

“My child was hungry and I didn’t have enough money to place another order, that one had already cost over £30 and it was all I had in my bank.”

She added: “The fact that I have to wait 15 days for a refund is a joke.

“To add insult to injury, they cut off the conversation, despite not resolving the problem by refusing to come back out, and then I had a message saying I’d be getting a £1 refund.

“They later confirmed they would refund me for the missing items but I still have to wait.

“It’s so frustrating, you can’t speak to anyone over the phone, it’s all online.

“My youngest son is very fussy and won’t eat anything we ordered, so he had to go without and we had to eat ours in front of him. I just think it’s disgusting service. I won’t be ordering again.”

McDonald’s said the matter is for Uber to comment on. The Daily Star has approached Uber but has not yet received a response.

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