UK’s ‘worst’ courier service Evri admits it should lose eight million parcels this yr
Evri is set to lose eight million packages this year – amounting to 22,000 a day – after last year being dubbed one of the UK’s worst parcel firms in terms of satisfaction
Delivery service Evri has confessed it looks set to misplace eight million packages this year.
That means the parcel giant will lose 22,000 a day. According to the company’s own figures, it will handle 800million parcels in 2025 but predicts it will lose track of one percent of them. That’s 153,846 lost parcels every week, the Sun reports.
Thanks to an investment boost of £32million in customer and operations services, Evri now boasts a “success rate” of 99% and counts late or lost parcels in the same bracket making up the other one per cent. Evri delivers 4,000 parcels to UK households every minute during peak periods. According to stats published by The Sun, more than 7.3million parcels did not reach their destination on time or at all in 2024, equalling over 20,000 a day.
Professor David Edmundson-Bird, of Manchester Metropolitan University, questioned if the company’s scale-up might be having an effect on Evri’s efficiency: “When businesses expand too quickly without proper infrastructure and planning, customer service often becomes a significant casualty of growth.”
Consumer expert Jane Hawkes said: “Customers awaiting parcels from Evri might be disheartened to hear this. Although 99% of parcels are delivered successfully, the mis-delivery, loss or theft of the 1% does cause a great deal of stress, inconvenience and upset.
“It’s important to remember that your contract is with the retailer NOT the courier.”
Earlier this year search parties were formed by residents to hunt for parcels in a string of Norfolk villages after a delivery driver went rogue and left them in random spots.
Close to a dozen communities in North Norfolk were left affected by the random parcel drop-offs after an Evri driver decided to start leaving deliveries in the undergrowth, in hedges, on bins and even strewn all across the streets.
Last year Evri and Yodel customers were found to be the least satisfied when it comes to seeking assistance from parcel firms, according to Ofcom.
