Tesco app and web site is DOWN: Hundreds of consumers unable to order groceries on-line as grocery store suffers ‘technical challenge’
- Supermarket’s online services go down, leaving customers unable to shop
Tesco has confirmed its website and app have been hit by an issue which have left some customers unable to order groceries online.
The supermarket said its IT teams were working to fix the issue, which began just before 10am on Tuesday morning.
Tech blip reporting website DownDetector said it received hundreds of reports, largely from customers in England.
Customers took to social media to report being unable to complete their online shopping via the grocer’s app or website.
‘It’s not you, it’s us,’ read an error message on Tesco’s website as presented to one shopper on X.
‘There’s a problem at our end, but we’re trying to fix it right now. Sorry for the inconvenience. Please come back later and try again.’
Hundreds of Tesco customers have reported issues with its website and app (file picture)
Hundreds of reports of issues were reported throughout this morning from shortly before 10am
Tesco said it was ‘working hard’ to have the website and app fixed as soon as possible
Responding to customer complaints on X, Tesco said: ‘We are aware of issues with our app and website, I’m sorry for any inconvenience this has caused.
‘Our I.T teams are working hard to have this fixed as soon as possible, please keep checking back periodically and hopefully they will be working shortly.’
The supermarket has not said what has caused the issue, or if it is affecting deliveries.
A spokesperson said: ‘We are working hard to fix a technical issue that is temporarily impacting customers using our website and app. We’re sorry for the inconvenience.’
The number of DownDetector reports fell sharply after 12pm, suggesting the fault was being repaired.
In February the firm was hit by an online shopping glitch which caused items to be removed from customer baskets, or marked as unavailable, as they tried to complete an online shop.
Tesco said it had been caused by a ‘technical issue’ with some customer baskets.
