BREAKING Microsoft down as they share warning over mass outage which left 1000’s with out emails
This is a breaking news story and is being constantly updated by our reporters as the breaking news story develops
Thousands of Outlook users have reported issues(Image: Photothek via Getty Images)
Microsoft have warned issues causing major disruption to its email service Outlook could affect any users in any region. Some 40,000 reports of mass outages were first made in the US earlier on Thursday, later rising to more than 150,000.
But thousands of users in the UK have also reported problems such as error codes and frozen screens when trying to send an email.
In a statement on social media, Microsoft said: “We’re investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas.
“While we’re working to mitigate impact, we’ve confirmed the issue may affect Microsoft 365 service connectivity for users in any region.”
The company has warned users in any region could be affected(Image: AP Photo/Lindsey Wasson)
Issues were first raised in the US but have since spread worldwide. Meanwhile in the UK, more than 3,300 reported issues within 20 minutes after the first complaint was raised at around 5.20pm, according to outage tracker Downdetector.
Microsoft told users on social media: “We’ve determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors.
“We’ve begun redistributing connection traffic across our broader worldwide infrastructure to help balance the load.”
It went on: “We’ve confirmed related impact scenarios and have updated TM1550488. Our automated recovery features have taken action to restore service, and our telemetry indicates that these actions are effectively reducing impact.
“Our mitigative actions have successfully restored service health and functionality. Customer impact is now fully resolved.”
But users were still reporting issues hours later and Microsoft’s own admin centre – where it directed users to for updates – was also down.
One said: “Our entire organization can’t access their email in neither Outlook nor OWA. Austin, TX area.” Another replied: “Even up here in Montreal, QC, Canada.”
A third said: “‘M365 is down, please check M365 for more information’… Why not provide more information here?! M365 Admin isn’t working either..”
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