British tourist wakes up in a room flooded with ankle-deep ‘RAW SEWAGE’ in Cape Verde
A British tourist was horrified to wake up in a room flooded with ankle-deep sewage while on a luxury holiday in Cape Verde.
Jamie Robert saw faeces flowing from the shower after heavy rainfall at the Tui resort in Riu Touareg Boa Vista in Cape Verde yesterday.
A shocking video shows Jamie’s room completely overflowing with a brown murky water.
A British tourist was horrified to wake up in a room flooded with ankle-deep sewage while on a luxury holiday in Cape Verde
Jamie Robert saw faeces flowing from the shower after heavy rainfall at the Tui resort in Riu Touareg Boa Vista in Cape Verde yesterday
Mr Robert, from Manchester, claims staff at the hotel didn’t take the incident seriously (bedroom pictured before the flood)
The holidaymaker tried to salvage some of his belongings by piling his suitcase and clothing on top of the bed.
In the clip he can be seen wading through the rooms corridor as filthy water fills the room and up against the walls.
Mr Robert, from Manchester, claims staff at the hotel didn’t take the incident seriously and only offered him towels for his room following the incident.
He said he lost half of his possessions from the flooding which rose to his knees.
Jamie took to Twitter yesterday (THUR) in a bid to get help from his TUI reps, writing: ‘@TUIUK hello we need urgent assistance please RE Touareg Boa Vista.
A shocking video shows Jamie’s room completely overflowing with a brown murky water
Mr Robert said staff at the resort (pictured) only offered him towels for his room following the incident
‘The entire resort is underwater and rooms are flooded out with raw sewage.
‘Staff at reception are not treating this seriously and we can’t get a response from anybody.
‘We woke up at 4am to our room ankle deep in wastewater.
‘We’d lost possessions and raw sewage was coming up from the shower drain.
‘No assistance from the hotel staff at all, I had to wake other rooms up to alert them. I am mortified.’
He later added: ‘I was repeatedly told by reception staff that the hotel manager would be unavailable for assistance until his shift started at 8am local time.
The holidaymaker tried to salvage some of his belongings by piling his suitcase and clothing on top of the bed
The tourist was initially told by reception staff that the hotel manager would be unavailable for assistance
‘We went to reception at 4.30am and flooding had only worsened.
‘We’re wading through sewage to try and salvage what we can, this is horrendous.’
A TUI spokesperson replied: ‘Hi Jamie – Thank you for raising this issue to us and I’d like to apologise for what has happened.
‘I have raised this with our resort team and we will be in touch with you as soon as possible. Ashley.’
Jamie replied: ‘Thank you Ashley. This is the extent of the damage.
‘I understand you aren’t responsible for the weather but this was greatly mishandled by the hotel team and as a result we have lost half of our possessions.
‘Please get in touch when you know more information.’
TUI has been approached for comment.