Heathrow employees accused of ‘daylight theft’ after lipsticks taken
- EXCLUSIVE: Heathrow retains property confiscated at safety for months
- Airport was slammed after employees took passenger’s lipstick, claiming it was a liquid
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Holidaymakers have slammed Heathrow after employees confiscated a girl’s make-up as a result of they claimed her lipstick was a liquid.
Shadia Black, from Switzerland, spent two days in London with simply hand baggage, and was going by way of Heathrow Terminal Two’s safety when she was stopped by employees.
The legislation pupil and trend mannequin stated employees initially wished to confiscate her travel-sized £250 Estée Lauder fragrance and face wash gel earlier than they resigned to taking three of her unused lipsticks price round £90.
Shadia instructed MailOn-line the expertise left her ‘enraged’, particularly as Heathrow’s web site stated strong lipsticks weren’t thought-about liquids.
She stated: ‘They took my bag apart and seemed by way of all the pieces and took a fragrance and a face wash gel.
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Shadia Black (pictured), from Switzerland, had spent two days in London with hand baggage solely and was going by way of Heathrow Terminal Two’s safety when she was stopped by employees.
The legislation pupil and trend mannequin stated employees initially wished to confiscate her journey sized £250 Estée Lauder fragrance and face wash gel earlier than they resigned to taking three of her unused lipsticks price round £90
‘They began placing all my lipsticks in [a clear] bag. They stated it was liquid.
‘It’s a misuse of place. They did not throw it away. They simply put it apart.
‘The guidelines are the principles. I did not like the best way employees have been dealing with issues.
‘I used to be enraged.’
Shadia stated she left the three lipsticks with safety as a result of she did not wish to miss her flight.
She stated she wished ‘folks in energy to be stored in examine. I’m fuming. I’ve by no means been so mad earlier than’.
She claimed: ‘The airport employees are brutally robbing folks.
‘They inform you you’ve gotten too many liquids in your bag after which they take it and put it apart however not within the bin.’
Taking to TikTok, she instructed her 18,000 followers about her trade with a feminine Heathrow safety officer.
Shadia stated: ‘She was like, ”It has to slot in this clear bag,” after which she gave me this little clear bag.
![Some of Shadia's 18,000 followers shared their views beneath her video. One said: 'I used to work in Heathrow. The staff intentionally say [an] item is liquid, over 100ml, [you're] not allowed to take it. They take it home'](https://i.dailymail.co.uk/1s/2023/11/16/15/77884063-12752629-image-a-20_1700147964727.jpg)
Some of Shadia’s 18,000 followers shared their views beneath her video. One stated: ‘I used to work in Heathrow. The employees deliberately say [an] merchandise is liquid, over 100ml, [you’re] not allowed to take it. They take it house’
‘I instructed her, ”This is lipstick not liquid”. But she was like, ”Our coverage says it’s liquid”.
‘Apparently I used to be the particular person with the perspective.
‘They have been like, ”We do not care what you got here with however whenever you’re leaving it’s a must to comply with the coverage.”
‘I used to be like, ”lipstick isn’t a liquid,” however she was like, ”It is, it is on our web site. I’m the supervisor and I say it’s.”
‘I used to be so mad I did not suppose, however now, I’d have destroyed them to allow them to’t take them.
‘I do not even know what to do. This is so loopy and merciless.
Heathrow’s web site says in its FAQ about safety and baggage that strong lipstick isn’t thought-about a liquid
Heathrow instructed Shadia the airport’s Mail and Fly service could also be holding her lipsticks relatively than destroying them
‘Imagine in the event that they preserve taking the stuff out that they wish to preserve for themselves.
‘They seemed like they wish to preserve this stuff for themselves.
‘This is a theft.’
Heathrow’s web site says in its FAQ about safety and baggage that strong lipstick isn’t thought-about a liquid.
Other passengers have been equally offended after listening to of Shadia’s expertise – with many demanding to know what occurs to liquids after safety confiscates them.
One stated: ‘I used to work in Heathrow. The employees deliberately say [an] merchandise is liquid, over 100ml, [you’re] not allowed to take it. They take it house.’
Another stated: ‘It’s disgusting. Daylight theft. How can they do that?’
When MailOn-line approached Heathrow in regards to the incident and what occurs to confiscated property, an airport spokesman initially claimed that ‘nothing which is confiscated is stored or reused’.
He stated: ‘There’s no different use that we are able to vouch for. All of our safety colleagues are educated.’
The spokesman added: ‘Our safety colleagues are educated to use the requirements set down by the DfT for all UK airports on what gadgets can and may’t be taken airside. Any gadgets which might be confiscated are safely disposed of.’
However, Heathrow instructed Shadia the airport’s Mail and Fly service could also be holding her lipsticks relatively than destroying them.
The Mail and Fly service is meant to assist reunite passengers with property confiscated by safety.
When MailOn-line spoke to the service, it admitted that safety didn’t throw away issues that have been confiscated however as a substitute stored them and gave them to Mail and Fly.
The service stated it holds them for 3 months and if nobody comes ahead to assert them, it should donate the property to charity.
Heathrow didn’t make clear which charity.
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