Travel Editor MARK PALMER: 25 issues British Airways might enhance
1 Deliver passenger and baggage to the identical airport on the identical time. And bend over backwards to assist out when this doesn’t occur.
2 Hire wise, middle-aged girls with a way of humour as cabin crew quite than Love Island wannabes. (Who would you quite come to the rescue in an emergency?)
3 Ban anybody who continues shouting into his or her telephone even when the seat belt signal is on and the airplane is prepared for take-off.
4 Reinstate the ‘fundamentals and brilliance’ service mantra which epitomised their top-to-bottom consideration to element, however that was shelved a couple of years in the past.
5 Offer respectable, hearty meals on short-haul flights to point out you might be completely different from no-frills airways.
British Airways has launched into huge £7billion overhaul in a bid to leapfrog rivals and regain its declare to be the ‘world’s favorite airline’
Mark Palmer: ‘Hire wise, middle-aged girls with a way of humour as cabin crew quite than Love Island wannabes’
Bosses have recognized greater than 600 areas the place it wants to enhance after years of decline and a sequence of mass cancellations because of IT failures
Executives have drawn up plans for a complete overhaul of the airline within the subsequent three years that can price £7 billion to implement.
6 Pay for respectable slots at airports so passengers by no means need to take a bus from the gate to the airplane.
7 Bring again newspapers in enterprise lounges and provide a alternative of newspaper on board.
8 Have actual individuals reply the customer support phone strains inside ten minutes. Always.
9 Make the CEO journey in the back of the airplane like the remainder of us – incognito – so he can perceive what it is actually like.
10 Give us a couple of ice dice in a gin and tonic.
11 Stop cancelling flights at quick discover – and when it occurs make somebody accountable. And be certain that the method of getting a refund is less complicated.
12 The BA app is a catastrophe and sometimes doesn’t work in any respect exterior the UK. Fix this, and usher in a tech genius to make the stone-age web site the quickest and most passenger-friendly on the planet.
13 Let meals and wine specialists, quite than accountants, give you the menus.
14 Extend the vacation season so we will fly to sunny European hotspots in late autumn.
15 If individuals could be despatched to the moon, it should be doable to make an honest cup of espresso on board.
16 Remind crew that passengers are paying extra to fly with BA – and so anticipate extra from them.
17 Offer Tabasco and Worcestershire sauce as commonplace when a passenger asks for a Bloody Mary.
18 Get round to repairing shabby seats or higher nonetheless set up Twenty first-century seating.
19 Stop taking away hard-earned frequent-flyer factors with out warning and make it simpler to make use of Avios factors on flights passengers truly need to take.
Mark Palmer: ‘Bring again the ‘world’s favorite airline’ advert – so we will all have a good time what BA has achieved’
20 When travelling in enterprise class it needs to be doable to get a fast chunk to eat shortly after take-off for many who need to curl up and sleep. At the second, it is a complete efficiency, which takes greater than an hour.
21 Lead on innovation quite than at all times lagging behind different airways, particularly these within the Middle East.
22 Politely ask passengers to not rise up and begin getting their baggage from overhead lockers till their flip comes. This labored nicely throughout the pandemic.
23 Bring again sleeper fits in enterprise class.
24 Bring again the ‘world’s favorite airline’ advert – so we will all have a good time what BA has achieved.
25 Above all, attempt to make flying glamorous and enjoyable.
