Santander is DOWN: Banking app crashes for 1000’s throughout the UK

It’s the go-to banking app for thousands of people across the UK. 

But it appears that Santander’s app is experiencing issues this morning. 

According to Down Detector, the problems started at around 07:00 BST and are affecting customers across the UK. 

Santander has apologized for the outage that’s affecting its mobile banking app, but said its online and telephone banking services are working as normal. 

It’s the go-to banking app for thousands of people across the UK. But it appears that Santander’s app is experiencing issues this morning

According to Down Detector, the problems started at around 07:00 BST and are affecting customers across the UK

So far, more than 2,350 issues have been logged on Down Detector, which gets network status updates from various sources including social media and reports submitted to its website. 

Of those who reported problems, 94 per cent said they were struggling to login on their personal mobile. 

Meanwhile, three per cent said the issue was with instant payments, while the remaining three per cent said they could not login via the web. 

While Santander is yet to comment on the outage, several users have flocked to X (formerly Twitter) to vent their frustrations. 

‘Anyone else having issues logging into their #Santander online banking? I have changed all my passwords, etc, as instructed and still can’t log in!’ one user tweeted. 

Customers flooded to X (Twitter) to share their difficulties with the Santander mobile app

This customer said: ‘I have changed all my passwords, etc, as instructed and still can’t log in!’

According to Down Detector, the problems started at around 07:00 BST and are affecting customers across the UK

X account @santanderukhelp has not addressed the outage; MailOnline has contacted Santander for comment

Some users were being told to update the app, although it’s not clear whether doing this helps the issue

Another added: ‘@santanderukhelp unable to login using the Santander app this morning. It’s stuck on the login screen.’

And one vented: ‘Finally have money in…. Banking app down.’

Several customers have tagged the Santander UK Help X account (@santanderukhelp) for information, but it has not directly commented on the outage. 

The official account posted: ‘Hey Santander customers! Need assistance or have questions about your accounts? We’re open and eager to help #SantanderUKHelp’

The bank’s service status webpage claims all services – including mobile, online and telephone banking – are ‘available as normal’. 

MailOnline contacted Santander for comment. 

A Santander spokesperson said: ‘We’re aware that some customers are experiencing difficulties accessing our mobile banking app.

Santander UK Help X account (@santanderukhelp) has not directly commented on the outage

‘Just stuck on loading’ says one customer, but the bank’s service status webpage claims all services are available as normal 

‘We’re very sorry for the inconvenience this is causing, and we are working hard to fix the problem as soon as possible. 

‘Online banking, debit cards, credit cards, ATMs, telephone and branch banking services are not affected, and customers can continue to use these services as normal.’