A dad is fuming after Jet2 delayed a flight for 16-hours after the plane “ran out of sandwiches”.
Adam Lewis says passengers claimed they were told by ground staff in Turkey that catering issues had affected services leaving Birmingham Airport
The 48-year-old said passengers were allegedly told a “shortage of sandwiches” was causing the disruption, and they had to spend the night in a hotel.
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Adam and his family were due to return from a week-long all-inclusive holiday in Antalya on June 1 but found out on their arrival at the airport that their Jet2 flight had been delayed.
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The dad-of two claims compensation forms were handed out to all passengers onboard, but weeks later, Jet2 refused the family’s claim, citing “extraordinary circumstances” which the airline said were out of its control.
Self-employed barber Adam, from Billesley, said he missed out on a day’s earnings as a result of the delay, and labelled the airline’s decision as ‘unfair’.
He said: “We knew even before we left the hotel that there were some problems with Jet2 flights because I had the Birmingham Airport app, but we got picked up for the airport as normal.
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He added: “When we got to the airport in Turkey, we were told by some of the ground staff that there had been a number of issues with Jet2 on the Birmingham side and one of them was that they didn’t have enough sandwiches onboard.”
Adam says his family were told they wouldn’t be flying and were put up in a hotel, and praised the Jet2 staff at the airport.
He said: “We got back to the airport the next day and we were all handed compensation forms on the flight and were told we would be entitled to £350 in compensation because our flight was delayed 16 hours.”
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“I’m self-employed and I was due in work the next day so I subsequently lost a full day’s trade and possibly lost customers as a result – I had a sign up in the window saying I’d be back open that day,” added Adam.
“I know these things happen though and we were happy enough with the £350.”
However, after filling out and submitting the form, Adam said they received an email back informing them that due to “exceptional circumstances” they “wouldn’t be getting a penny”.
He said “The email mentioned the war in Ukraine, fuel supplies, security queues and staff shortages, but they haven’t actually told us the reason that our flight was delayed.”
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A Jet2 spokesperson said: “Although we were well prepared for the welcome return of international travel, including the busy summer season, unfortunately a number of third parties were not well resourced.
“This lack of resource caused widespread disruption and delays at airports, which was completely beyond our control.
“This disruption affected Mr Lewis’ flight which was unfortunately delayed.
“We do of course apologise to Mr Lewis for the delay, and we have been in touch with him to explain our position on the matter.”
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