Admin errors and bungling council officials may have accidentally cremated the wrong person after a grieving woman’s mum died.
A mix-up between the hospital and funeral home mean that the unnamed daughter may not get to lay her loved one to rest.
Officials claimed the body of the woman’s mother was still resting in Royal Shrewsbury Hospital, Shropshire, weeks after the funeral had taken place in a woeful series of events that left the daughter “blindsided”.
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Her mum died of a heart attack in November, with a funeral held the following month, but several urgent emails in February indicated that there had been a severe mix-up.
(Image: Getty Images)
Receiving emails from a coroner and the local authority indicating her that she needed to register her mothers death left the woman “blindsided”, especially when officials claimed her mum’s body was still in the hospital.
Speaking on the condition of anonymity, the woman has said she has been left “in absolute hell” over what the council has described as an “administrative error”.
She said: “All of us, we’re now going to be convinced forever that the ashes we have aren’t real and it doesn’t really matter what they say or do. We’re just going to be in doubt about that and it’s not going away.”
The daughter was left even more puzzled when hospital staff told her she could not see her mum as the body was “decayed beyond recognition, green and falling apart.”
(Image: Getty Images/iStockphoto)
She said the hospital staff’s decision “struck me as odd” and added: “What they’ve done is kind of irreparable… there’s such low trust that, of course, this could have happened.
“This would put the fear of God in anyone really, wouldn’t it? Because if that can happen to one person, it can happen to anyone. And none of us should be living with fear that that could happen to a loved one or ourselves.”
A Shropshire Council spokesperson has since responded, saying: “Shropshire Council is aware of these concerns following an email sent in error and has contacted a member of the family to apologise for any distress caused.”
Sara Biffen, acting chief operating officer at the Shrewsbury and Telford Hospital NHS Trust, said: “We are unable to comment on individual cases, but we would like to offer our deepest condolences to the family at this difficult time.”
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