A National Lottery winner has been left waiting for her £10,000 scratchcard prize.
Jennifer Gothard scooped the cash on a £3 “triple cashword” scratchcard in March but hasn’t seen a penny of it for five weeks, reports BirminghamLive. She said the wait has dampened her excitement over her big win.
Jennifer told The Gazette: “They can’t even tell me whether I’ve really won or not. They apparently have a big backlog of claims to get through and they still haven’t got around to checking mine. […] I’m beginning to lose hope with the lack of communication, the timescales and generally the fact that I don’t have my win after five weeks.”
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(Image: Getty Images)
Jennifer said the win would mean she could start “working to live rather than living to work. She also knows the three things she will splash her cash on – clearing her debts, “finally” splitting from her partner and going away with her mum.
She added: “Most of all I can finally get divorced, do some decorating and enjoy a much-needed holiday for me and my mum,” she said.
(Image: SWNS)
An Allwyn spokesperson apologised and explained: “We’re very sorry to hear of Ms Gothard’s concerns and will be in touch with her with an update. This is a new claims process we’ve had to introduce following the Post Office’s decision to no longer pay National Lottery retail prizes between £500.01 and £50,000 (what we call ‘mid-tier prizes’).
“As a result of it being new, we’ve been experiencing higher volumes of players contacting us and some initial delays to players receiving their prizes. We’ve since increased the number of colleagues to assist with claims which is helping us send out prizes more quickly and are continuing to work to make improvements to the process.”
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