- Has YOUR new build home turned into a nightmare? Email tash.mosheim@dailymail.co.uk
Frustration and dismay have become the norm for homeowners in Warrington, Cheshire, who have been left with flooded gardens every time it rains – and they claim it’s because drains were not installed.
Locals who live in the Rivers Edge development allege their gardens have been left ‘unusable’ as water sits on the patio and floods their lawns.
The properties have been built by developers Countryside, who are currently selling three and four bedroom homes from £318,000.
Resident Helen Logan, 42, has slammed the firm as she claims residents have ‘no drainage in their gardens’ and nobody is getting involved to ‘sort it out’.
The mum-of-one has also been told she might need to pay around £1,200 to get the drainage fixed – despite living in the property for less than a year.
Locals who live in the Rivers Edge development allege their gardens have been left ‘unusable’ as water sits on the patio and floods their lawns
The properties have been built by developers Countryside, who are currently selling three and four bedroom homes from £318,000
She said: ‘There has been really bad after care in relation to a high number of new residents having no drainage in their gardens.
‘There have been no land drains added and the turf has been placed on top of rubble, with no topsoil.
‘The contractors are not getting involved to sort this out.
‘The management company, Torus, who manage the ‘affordable’ houses are not willing to do anything either.
‘The houses are sold as affordable, however now, we are looking at £1,200 to get the drainage fixed after being in the properties less than a year in some cases.’
Logan added that her carpets and rug have been ruined because of the mud, which has left her ‘heartbroken.’
‘I am a single parent family, with a dog, and spent a lot of money – basically all my savings – to make a nice home for me and my son.
‘Now my carpets are ruined, covered in mud, my rug is disgusting, after being covered in mud.
‘Also my beautiful sandstone patio is covered in green, from where the water isn’t draining away from there either.
‘Its actually heart breaking and very upsetting to have no one take this seriously and attempt to get this fixed.’
Resident Helen Logan, 42, has slammed the firm as she claims residents have ‘no drainage in their gardens’ and nobody is getting involved to ‘sort it out’
Meanwhile, Vicki Batterbury, 51, purchased her home in June last year but Countryside came and visited her property in March after she had similar problems with her garden
Meanwhile, Vicki Batterbury, 51, purchased her home in June last year but Countryside came and visited her property in March after she had similar problems with her garden.
But she was told that because she had installed a section of paving, that they were ‘unable to take any further action’.
She said: ‘We have reached out to Countryside/Vistry customer help email, they came to look at our garden, initially they came to look at the garden in December.
‘It had been particularly bad weather, so it was agreed they would come back in the spring.
‘They returned on March 20 to look at the garden again, after I requested they come back.
Millie Howe, 21, another affected resident, has lived in the house for just over a year and has complained countless times after the ‘unusable’ state of her garden
Howe said: ‘My contact is Torus but we have not had any response from them at all’
‘The garden was waterlogged before we had patio areas installed.
‘They are using this as an excuse as not to assist us.
‘We have not seen any proper report at all.
‘We have a picture of our garden from April 2023, taken by Countryside sales rep, that shows the garden before our patios, and it shows the surface water.’
‘We actually believe they are in breach of NHBC standards on all of our gardens.’
Logan has also been told she might need to pay around £1,200 to get the drainage fixed – despite living in the property for less than a year
Millie Howe, 21, another affected resident, has lived in the house for just over a year and has complained countless times after the ‘unusable’ state of her garden.
She said: ‘Something needs to be done about the garden’s flooding.
‘My contact is Torus but we have not had any response from them at all.
‘We have had one man from Countryside come in when it was really bad.
‘He came and said ‘”yes it is obviously unusable'”.
‘The dogs cannot go out as they end up covered in mood.
‘It cannot carry on into next year.’
A spokesperson for Vistry Group, representing both Countryside and Torus said: ‘We apologise and appreciate the frustration this issue is causing to residents at Rivers Edge and we are working with our partner Torus to resolve it as quickly as possible.
‘We are in direct contact with affected customers and will be updating them regularly as the remediation works progress.’
MailOnline has contacted Countryside developers for comment.