It’s one of the most popular network providers in the UK, but it appears that Vodafone has gone down this afternoon.
According to Down Detector, the issues started at around 12:30 BST, and are affecting users across Britain.
Of those who reported issues, 38 per cent said they were struggling with their mobile phone, while 33 per cent could not access mobile internet.
The remaining 28 per cent said the issue was with landline internet.
Vodafone is yet to comment on the outage.
It’s one of the most popular network providers in the UK, but it appears that Vodafone has gone down this afternoon
According to Downdetector, connection issues started around 12:30 pm as users across Britain discovered they were unable to access mobile services
Frustrated customers took to X, formerly Twitter, to complain that their service was disrupted
Other customers complained that the outage was interfering with their work
Many frustrated users have flocked to X (formerly Twitter) to discuss the issues.
‘@VodafoneUK is your 4g/5g network down. Nothing is loading for me despite a good signal,’ one user tweeted.
Another added: ‘@VodafoneUK what’s going on???? No network coverage and I need it for work! Obviously there’s a nationwide issue! I’m in Dorset. Be honest – don’t fob me off!’
And one vented: ‘hey, there seems to be an issue with your network today. Judging by the mass amounts of contact from customers, I’m guessing a nationwide outage?any ideas on when it’s going to be back to normal?’
Other customers on social media stressed the urgency of the situation as the Vodafone outage locked them out of vital banking service
On social media, some commenters also vented their frustration at the disruption the outage was already causing.
One commenter wrote: ‘When is this outage getting sorted out by? I need it for work. I’ve been thinking about leaving, this might be the nail in the coffin.’
‘My phone says I have 5G but it’s not letting me access anything important like my Banking Apps. I have bills that I need to pay’, vented another.
Another added: ‘I am currently struggling to access some apps including my banking apps despite good network signal.’
After the initial problems emerged around midday today, the number of reported outages has continued to increase.
One customer said that they were unable to pay their bills due to the ongoing disruption
As of 1:13 pm, Downdetector reported 928 reports of service disruption, most of which were centred around London, Birmingham, Manchester, and Glasgow.
Vodafone is one of the UK’s largest mobile network providers and provides mobile services to 18.64 million customers as well as broadband to a further 1.38 million.
However, the company has faced a number of recent outages this year.
Most recently, customers reported a similar service outage in July which left customers unable to access services for several hours.
Vodafone is yet to release a statement on what might be causing the disruption or when it might be resolved.