A disabled woman was banned from every Asda in the UK after a row with shop staff over her service dog.
Elanor Maxey, 32, was told she couldn’t bring her dog Genie into any branch of the supermarket after an argument with one of the shop’s security guards in Bexleyheath.
The woman claimed she was branded ‘rude’ by the female member of staff and told she was breaching the Data Protection Act by recording the incident.
Asda has since apologised to Ms Maxey and reversed the decision to have her barred.
Sharing the ordeal on social media, Ms Maxey said: ‘Today Genie and I have now been officially banned from every @Asda in Britain simply because my didn’t present her ‘Service ID’ (something that doesn’t exist).
‘I also was asked for my dog licence… something that hasn’t ever existed within my lifetime! They also claim I was rude (it’s all recorded) and breached the Data Protection Act by recording staff.’
Shocking footage recorded by Ms Maxey shows her interaction with the security guard, who it appears attempted to snatch her phone after realising she was being recorded.
Shocking video shows the moment disabled woman Elanor Maxey enters a heated row with a security guard (pictured) in Asda after bringing in her service dog
Ms Maxey, 32, was told she couldn’t bring her dog Genie (pictured) into Asda stores after an argument with staff
A letter appears to show Ms Maxey being ordered not to enter any Asda store
The woman was told she couldn’t have her dog Genie in the store in Bexleyheath (pictured)
Footage shows the disabled woman’s interaction with the security guard in Asda
The disabled woman then asks the worker to step away from her as the heated interaction is hurting her back.
An Asda spokesperson said: ‘We have apologised to Ms Maxey for her experience at our Bexleyheath store.
‘This falls short of the welcoming culture we strive for at Asda.
‘We are clear that assistance dogs are welcome in all of our stores and we will be reminding our colleagues of this policy as a matter of urgency.’
Expressing their outrage on social media, viewers of Ms Maxey’s post defended the disabled woman, with one writing: ‘The security woman at Bexleyheath Asda did behave abominably against a disabled woman & her dog.’
A second penned: ‘WOW, The Bexleyheath incident is just incredible to watch.’ They added: ‘WOW. Speechless.’