US senator Elizabeth Warren of Massachusetts and congressman Jerry Nadler of New York have called on government bodies to investigate what they allege is the “predatory pricing” of .com web addresses, the internet’s prime real estate.
In a letter delivered today to the Department of Justice and the National Telecommunications and Information Administration, a branch of the Department of Commerce that advises the president, the two Democrats accuse VeriSign, the company that administers the .com top-level domain, of abusing its market dominance to overcharge customers.
In 2018, under the Donald Trump administration, the NTIA modified the terms on how much VeriSign could charge for .com domains. The company has since hiked prices by 30 percent, the letter claims, though its service remains identical and could allegedly be provided far more cheaply by others.
“VeriSign is exploiting its monopoly power to charge millions of users excessive prices for registering a .com top-level domain,” the letter claims. “VeriSign hasn’t changed or improved its services; it has simply raised prices because it holds a government-ensured monopoly.”
“We intend to respond to senator Warren and representative Nadler’s letter, which repeats inaccuracies and misleading statements that have been aggressively promoted by a small, self-interested group of domain-name investors for years,” said Verisign spokesperson David McGuire in a statement to WIRED. “We look forward to correcting the record and working with policymakers toward real solutions that benefit internet users.”
In an August blog post entitled “Setting the Record Straight,” the company claimed that discourse around its management of .com had been “distorted by factual inaccuracies, a misunderstanding of core technical concepts, and misinterpretations regarding pricing, competition, and market dynamics in the domain name industry.”
In the same blog post, the company argues that it is not operating a monopoly because there are 1,200 generic top-level domains operated by other entities, including .org, .shop, .ai, and .uk.
Though far from a household name, VeriSign takes in about $1.5 billion in revenue each year for servicing its particular section of the internet’s inscrutable plumbing.
In their letter, Warren and Nadler allege that VeriSign has exploited its exclusive right to charge for highly sought-after .com addresses to juice its revenues and drive up its share price—all at the expense of customers for whom there is no viable alternative.