The budget airline has announced plans to get rid of physical boarding passes in favour of digital ones, but passengers are not impressed with the change
Ryanair is under fire after it was announced physical boarding passes would be ditched in favour of digital ones. The budget airline is set to go all-digital before the summer kicks in, but passengers are worried about what this might mean for them.
One passenger took to social media to share their frustration: “Its ok to say if your battery dies we can do everything at the gate…. no indication of how much Ryanair will charge you if this happens.”
There was also concern for the less tech-savvy, particularly among the older generation, with a comment noting: “Some older person’s may have a smart phone but that doesn’t mean that they know how to use them fully. Basics – yes but not much more.”
Another flyer challenged the idea that going digital speeds things up, arguing: “Digital is quicker? Hardly! They are the ones not ready and we have to wait while they fumble around finding their pass on their phone. People with paper are much faster.”
The new policy has also been slammed as patronising towards the elderly, with one individual stating: “The elderly are not mentally impaired. Stop treating them as if they should be considered so. It is really patronising. Incidentally, if the systems go down, they can’t issue paper boarding passes either”, reports Leeds Live.
And there’s anxiety over the repercussions of any phone troubles, with someone pointing out: “So if there are any issues with your phone, that’s it, you’re not flying.”
Many travellers believe the new policy is unwarranted and will create disorder, especially for the elderly. “Great idea. Saves time for everyone. But it’s always a good idea to have paper copies of everything just in case technology fails or your phone gets nicked,” one individual suggested.
“Another contended that accepting the digital age is unavoidable: “Online system is the way forward [the] older generation need to get used to the fact. ” They added: “Times are changing.
“It’s not hard to adapt.”
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