Ofcom slammed the telecom giant which it said had put vulnerable customers at ‘direct risk of harm’ as it handed Virgin Media the massive fine
Everything you need to know as telecom giant Virgin Media is fined by Ofcom
- Virgin Media has been fined £23.8m by Ofcom.
- The telecom giant put vulnerable customers at “direct risk of harm” when moving them to digital landlines in 2023, the watchdog said.
- It said the firm failed to properly identify the status of its “telecare” customers, who have alarm systems that connect to a monitoring service – meaning they did not have the right support.
- Ofcom’s Ian Strawhorne said: “It’s unacceptable that vulnerable customers were put at direct risk of harm.”
- A Virgin spokesman said it has updated its procedures since 2023.
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