Customers said they could see other people’s transactions and balances
Customers at a major UK bank have reported a troubling online glitch where they could view other customers’ account details. Account holders claimed they could see someone else’s account number, sort code and name.
A string of customers with Lloyds Bank have taken to social media this morning [March 12] stating that when accessing their online banking, they can view another customer’s transactions and account details. One customer contacted the bank at approximately 6.30am alleging they could see various details seemingly belonging to another customer, including their account activity and transactions.
Lloyds responded to this person: “We’re really concerned to hear what you’re seeing. We take any issue involving account information extremely seriously.” They urged the person to send them a direct message regarding the matter.
Another worried customer told Lloyds: “I can see transactions from other people accounts. Account numbers, sort codes and names are clearly visible. This is extremely concerning.” Another person messaged the bank at roughly 7am saying: “My banking app is showing me a series of random transactions on my current account statement that don’t belong to me.”
Customers with Halifax, also part of the Lloyds Banking Group, have reported similar issues with the app where they are seeing other people’s transactions. A user of the Lloyds app contacted them at 6.50am stating they “almost had a heart attack” as they could see “thousands of transactions that were not mine”. They reported that when they refreshed the app, the transactions disappeared.
Lloyds Bank responded: “We are currently investigating the issue, and it may be the result of a technical glitch. In the meantime, please try logging out and logging back in this should resolve the problem.”
In response to another customer affected by the problem at 8.46am, Lloyds said: “Sorry about this. Some customers are having issues with viewing transactions and balances right now.”
Lloyds response
When asked for a comment on the issue, a spokesperson for Lloyds Bank said: “We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning. The issue was quickly resolved and we’re looking into what happened.”
At the time of writing, the service status page on the Lloyds Bank website does not indicate any problems with online banking or the mobile app. If you’re experiencing difficulties with online banking, you can contact Lloyds on 0345 606 6529 or on +44 173 323 2030 from outside the UK.
The phone line operates from 8am to 6pm, seven days a week and is closed on bank holidays. Lloyds Bank is also currently offering a switch payment of up to £500 if you decide to move over to them.
You can receive a £200 payment when switching to a new Club Lloyds Account, Club Lloyds Platinum Account or Club Lloyds Silver Account, through the Current Account Switch Service. You can also secure a £500 bonus for switching to a Lloyds Premier account.
To be eligible for the switch payment, you need to:
- Arrange a full switch using the Current Account Switch Service
- Transfer at least three active direct debits as part of the switch
- Spend £100 (Club Lloyds) or £200 (Premier) on your debit card within 35 days of opening the account
- Meet the other relevant account eligibility criteria.