Sainsbury’s ‘technical subject’ impacts overwhelming majority of orders as folks beg assist

On Mar 16, 2024

Sainsbury’s is experiencing a “technical issue” that is impacting grocery orders.

Customers have been struggling to pay in retailer and on-line as a result of fault. And a grocery store spokesperson mentioned they’d be contacting clients whose orders are unable to be fulfilled.

On X, previously generally known as Twitter, an sad buyer mentioned: “Got up early, and have been waiting since 6am for my home delivery from @sainsburys. Still hasn’t arrived. Keep calling customer services and getting cut off after 10 minutes.”

Another wrote: “Hi @sainsburys – I’ve had no email confirmation of my order due today between 8.30 and 9.30. Will it be delivered? Thanks.”

And a 3rd added: “@sainsburys Our order hasn’t arrived and no receipt. Please advise.”

A Sainsbury’s spokesperson mentioned: “We are currently experiencing a technical issue affecting some stores, our Groceries Online service and our ability to contact customers directly.

“Unfortunately, we will be unable to fulfil the overwhelming majority of as we speak’s Groceries Online deliveries.

“We are working hard to fix the issue and apologise to our customers for the inconvenience. We will contact customers proactively to rebook orders as soon as we can.”

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