Major British financial institution to make key change to 605 UK branches ‘by May 2026’

The building society has become the first major UK banking provider to publish detailed accessibility guides for its branches, helping disabled customers check step-free access, hearing loops and BSL support in advance

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Nationwide has emerged as the first major UK banking institution to release comprehensive access guides in a initiative that enhances accessibility throughout the UK.

The building society revealed the scheme, created alongside accessibility experts AccessAble, will enable customers to verify beforehand whether branches suit their requirements, from level entry to induction loops and British Sign Language (BSL) assistance. Guides covering over 500 branches are currently available, with all 605 expected to be included by the conclusion of May 2026.

The drive arrives as high street banks persist in closing branches rapidly – with 37 outlets shutting daily in 2024 – yet Nationwide has committed to maintaining all of its 605 locations open until at least 2030.

The initiative is also intended to harness the so-called ‘Purple Pound’ – the purchasing power of disabled households – estimated at approximately £446bn annually, reports the Express.

Despite this, research reveals many companies are neglecting to accommodate disabled consumers. Additional data indicates businesses that master accessibility could gain substantial benefits as 70% of disabled customers revisit accessible establishments with 66% recommending them to others

Nationwide stated clearer information might help revitalise struggling high streets by drawing more customers.

Virgin Money is anticipated to introduce comparable guides for its 91 branches by the close of 2026. Call for companies to follow example

Nationwide is now encouraging businesses across all industries to share accessibility information online, contending it represents a straightforward and affordable measure that could create a significant impact.

Stephen Noakes, Nationwide’s Director of Retail, stated the obligation shouldn’t rest entirely with banks. He acknowledged the Treasury Select Committee was correct to scrutinise financial inclusion, but noted that “other sectors have a role to play too”.

He explained that providing accessibility details was amongst the most straightforward modifications companies could adopt, emphasising that businesses should “start with sharing the facts”.

Accessibility campaigners supported the appeal, explaining that insufficient clear information continues to be one of the greatest barriers for disabled individuals – both as consumers and workers. They also highlighted there’s an obvious business case, with companies that enhance access more likely to secure return visits and referrals.

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